Back to the top

Listed below are many of the questions we receive on a regular basis. Please scan the list below for an answer to your question. If you do not find an answer to your question, send us an email to or call us at 800-876-2233


Shipping Related Questions

When will my order ship?

In most instances, if we receive your order before 1pm, it will ship out the following business day.

If we receive you order after 1pm, it will ship out on the second day following the day your order was placed.

However, there may be instances due to weather or other factors beyond our control where your order may take longer to ship.

When will my order arrive?

Depending on what you are shipping and where the items are being shipped, the arrival date of your package will vary. If you choose a specific shipping time and method, your package should arrive based on those parameters.

Please note that if your package is utilizing free shipping, it may take from 5-10 business days to arrive.

Can I have my coffee arrive today?

Unfortunately, we are unable to make same day deliveries.

Do you ship internationally?

No, we currently ship only within the U.S, including Alaska and Hawaii.

How are your items shipped?

All orders are shipped through United Parcel Service (UPS),  Federal Express (FedEx), and United States Postal Service (USPS).

What are your shipping options?

We offer a full range of shipping options including Standard Ground Delivery, Three-Day Air, Two-Day Air and Overnight delivery.

I just placed an order online. How do I know the order was received?

For every order we receive, we issue a confirmation number to the customer. Once you get a confirmation number, you can be assured we have received and are processing your order. If you have not received a confirmation, you can call us to determine if your order was processed or not.

Do you ship to P.O. boxes?

No, unfortunately, given the size, value and contents of our packages, we must ship to physical street addresses only.

Can you tell UPS/FedEx to leave the package if I am not home?

UPS and/or FedEx are responsible for the package and will use their discretion. In some cases a signature is required for delivery. In this case a delivery attempt meets our delivery guarantee.

Do you call before you deliver?

Our packages are delivered by UPS, FedEx and USPS; these drivers will not make telephone calls before delivering.

Why did I not receive email notification that my order shipped?

If you have a registered email address with us we will send out an email notification when your order ships. If you have scheduled your order to arrive at some future date, you will receive an email notification of shipment at that time.

Do you give discounts if I buy in large quantity?

Please call 1-800-876-2233 to speak with a Specialist about our Volume Discounts.

What if I am not satisfied with something I receive?

We want you to be completely satisfied with your purchase.  If you are not, we will work with you to make it right.

Can you send free samples?

Unfortunately, we are unable to send samples.  If you are a corporate customer in need of samples, please contact us at

How can I purchase a Gift Certifcate?

Electronic gift cards, which come in $25, $50, and $100 increments, can be purchased on our website.

I do not like the item I purchased, can I exchange or return for a refund?

Unfortunately due to our strict food safety guidelines, we cannot accept product returns or exchanges.

Ordering & Payment Related Questions

I don’t feel comfortable providing my credit card number on line, how do I place an order?

Our website is very secure. All personally identifiable information including your credit card information is processed over a secure connection on secure servers. We use the industry standard for secure ecommerce transactions - Secure Socket Layers (SSL) - to encrypt the information before transmission.

Can I use a debit gift card to pay for my purchase?

No, we can not accept debit gift cards as a form of payment. Your credit card or debit card must be successfully charged to meet our delivery guarantee.

Can I modify or cancel my order once it’s been placed?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, it is not possible to cancel or make changes to your online order, once it has been submitted.


Account Related Questions

How do I reset my account password?

If you've forgotten your password or are having trouble logging in, select "login" at the top right corner of the homepage. Then select "Forgot your password?"link next to the Login button and follow the directions.