If we receive you order after 1pm, it will ship out on the second day following the day your order was placed.
However, there may be instances due to weather or other factors beyond our control where your order may take longer to ship.
Depending on what you are shipping and where the items are beingshipped, the arrival date of your package will vary. If you choose a specific shipping time and method, your package should arrive based onthose parameters.
Please note that if your package is utilizing free shipping, it may take from 5-10 business days to arrive.
No, unfortunately, given the size, value and contents of our packages, we must ship to physical street addresses only.
Our packages are delivered by UPS, FedEx and USPS; these drivers will not make telephone calls before delivering.
We want you to be completely satisfied with your purchase. If you are not, we will work with you to make it right.
Electronic gift cards, which come in $25, $50, and $100 increments, can be purchased on our website.
I heard that there may be some health concerns withdecaffeinated coffee. Is that true?
All of our coffee products, including our decaffeinatedproducts go through a stringent quality assurance and safety protocol, followall strict FDA and other federal and health guidelines, and are safe to drink. Regarding decaffeinated coffees specifically:
We use two different processes to extract caffeine from ourcoffees to make them decaffeinated depending on the coffee.
Organic Decaffeinated Coffees
• Only natural carbon dioxide and water are usedin the decaffeination process.
Conventional Decaffeinated Coffees
• Food and Drug Administration regulations allowup to 10 parts per million of residual methylene solvent, but the coffeedecaffeination results in trace amounts much lower - approximately one part permillion (or 1/10th of the FDA limit).
• Our conventional coffees use the methylenechloride (MC) process where the methylene chloride liquid solvent is circulatedthrough a bed of beans to extract or pull out the caffeine. Once the caffeinehas been extracted, the decaffeinated beans are washed to remove any residual solvent.
We stand behind all our decaf products. For more informationand references, the National Coffee Association has a wealth of resources andguides available about this topic here: https://www.ncausa.org/decaf
I don’t feel comfortable providing my credit card number on line, how do I place an order?